How a story reaches the page — and what we do when we get something wrong.
01 — Decide What the Piece Is
Before writing begins, we consider what kind of piece a story is: personal narrative, reader-submitted account, or feature. This shapes how it’s developed and reviewed.
02 — Check What Can Be Checked
Where a story includes factual claims, we check what can reasonably be checked before publication.
03 — Edit for the Reader, Not the Click
Editing decisions prioritize clarity and honesty for the reader over sensational framing.
04 — Keep the Record Afterward
We aim to keep a record of significant edits made after initial publication.
05 — When We Get Something Wrong
Mistakes happen. When we identify or are told about a factual or significant error, we take it seriously and review it.
06 — How Corrections Work
Confirmed material errors are corrected. Depending on the nature of the error, we may update the piece and note that a correction was made.
07 — How Automation and AI Are Used
Software and AI tools may assist with drafting, editing, organizing, or other production tasks. Automation supports our workflow; it does not replace editorial review or responsibility.
08 — Reaching a Person
If you have a concern about a specific story, you can reach us via the Contact page under Editorial & Corrections. We aim to make sure a person reviews reports of factual or significant errors.